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Legal & Compliance

Terms of Service:
Platforms

We build your home, you own the keys. Transparent agreements, zero ambiguity.

1. Intellectual Property Handover

Plain English Summary

You pay for the house, you get the keys. We don't hold your code hostage. Once paid, the IP is yours.

Your code is your asset. We are architects and builders, not landlords. Once your project is paid for in full, the intellectual property, source code, and final assets belong entirely to you.

You are granted an unrestricted, perpetual license to use, modify, and distribute the custom software we build for you. We retain no rights to hold your business hostage.

The Handover Protocol

  • Source Code TransferFull administrative rights to the repositories are transferred to your organization.
  • Infrastructure AccessKeys, passwords, and server instances are migrated to accounts under your control.
  • No Vendor Lock-inWe use standard open-source technologies so any competent team can take over.

2. The Maintenance Liability & AUP

Plain English Summary

We fix anything that breaks under our watch for N$1,500/mo. However, if you host illegal content, we will terminate your service immediately.

Software is a living ecosystem. It requires monitoring, security patches, and routine maintenance. To guarantee the reliability of your platform, we enforce a strict N$ 1,500/month maintenance retainer.

Acceptable Use Policy (AUP): While you own the IP, while it is hosted on our infrastructure, you agree not to host illicit, illegal, or grossly offensive material. Violation of this AUP grants us the right to instantly terminate hosting services without refund, fully indemnifying Feasable Holdings against any resulting legal action.

Included Services

Security Patches

Continuous monitoring and application of critical security updates.

Server Management

Load balancing, database backups, and server scaling oversight.

Bug Fixes

Resolution of critical bugs that affect core functionality.

Minor Updates

Up to 2 hours of minor copy changes or adjustments per month.

3. SLAs & Force Majeure

Plain English Summary

We guarantee 99.9% uptime. But if global internet providers or the national grid fail (things out of our control), we aren't legally liable.

We guarantee the performance and availability of your platform. Our SLAs are binding commitments to uptime and response times. Force Majeure: We are legally exempt from SLA penalties in the event of acts of God, global upstream provider outages (e.g., AWS, Cloudflare going down globally), or national grid failures.

Uptime Guarantee

99.9%

We guarantee a 99.9% monthly uptime for all production environments. If we fail to meet this metric in any given month, you are eligible for service credits applied to your next maintenance invoice.

Critical Response

< 4h

For severity-1 issues (complete system outages or critical payment failures), we guarantee an initial response and active investigation within 4 hours, 24/7/365.

4. Termination & Offboarding

Either party may terminate the maintenance agreement with a 30-day written notice. Upon termination, we will assist with the migration of your platform to your preferred hosting provider.

We believe in keeping clients through exceptional service, not technical hostage situations. If you choose to leave, we provide a clean, documented handover of all current code, databases, and assets.

* Note: Active offboarding assistance beyond the provision of existing assets may be billed at our standard hourly rate.